Merlin Entertainments

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Location UK-Staffordshire-Stoke-on-Trent
As a Lifeguard you'll be an important part of life here at Alton Towers Resort as you ensure that everyone can use the Waterpark in safety and that they have access to everything they need to enjoy their visit. This will involve you providing excellent customer care to people of all ages, supervising activities, maintaining high standards of cleanliness in the pool area, and ensuring the safe handling and set up of pool equipment. And of course, when needed - you'll help to save lives. We share your passion for fun and we will offer a safe, fun and...
Employment Type
Guaranteed Hours (Europe Only)
Location UK-Surrey-Chessington
  Location:Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NE   Hours: Shifts cover hours between 6am – 9pm across a 7-day rota   Advert closing date: 19th September 2024 Please note we reserve the right to close applications early if we receive a high volume of quality applications. We would therefore recommend that you submit your application as soon as possible.   Here at Chessington World of Adventures our 2024 season is in full swing, and we are...
Employment Type
Guaranteed Hours (MGH)
Location UK-Surrey-Chessington
Location: Chessington World of Adventures Resort, KT9 2NE Hours: Shifts cover hours between 6.50am to 10pm across a 7 day rota.   Advert closing date: 18th September 2024 Please note we...
Employment Type
Guaranteed Hours (MGH)
Location UK-Greater London-London
Fancy working across two landmark attractions, interacting with our guests either on their journey to Far Far Away to find Shrek or on their way to Traitors Gate to have their heads chopped off? This is an exciting role focusing on the health and safety of our guests, ensuring they enjoy a safe and memorable experience. This is not an acting role, however you will be...
Employment Type
Guaranteed Hours (MGH)
Location UK-Greater London-London
OI PEASANTS…WE’RE RECRUITING! Ever fancied being part of the scariest and funniest journey through London's darkest past as an Actor? With spectacular sets and costumes to match, we pride ourselves on giving our guests a truly memorable experience and it’s our Actors who really bring The London Dungeon to life!   There's a variety of characters to sink your teeth into, one day you could be ridding the city streets of the plague and the next tearing out a traitor’s tongue for betraying the King. So, your ability to learn scripts quickly and deliver strong strict performances will be paramount, as well as displaying high stamina and strong vocal ability.
Employment Type
Guaranteed Hours (MGH)
Location UK-Berkshire-Windsor
      Hotel Front of House Assistant Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Employment Type
Guaranteed Hours (MGH)
Location UK-BIRMINGHAM
Fancy taking the plunge with over 1,000 aquatic creatures including Blacktip Reef Sharks, Nurse Sharks, and tropical fish? If you’re a hardworking and expert PADI Diving Instructor, then prepare to experience the incredible! As a Dive Instructor you’ll be responsible for operating the PADI DSD Dive Experience on a day-to-day basis, delivering an outstanding...
Employment Type
Guaranteed Hours (MGH)
Location UK-Lancashire-BLACKPOOL
Do you have an eye for perfection? Are you looking for a part-time cleaner job that’s full of FUN at SEA LIFE Blackpool or the world-famous Blackpool Tower? Working here feels pretty unique and our cleaning team are a vital ingredient in the guest experience! Therefore, we’re looking for someone who strives for the best and isn't afraid to get stuck...
Employment Type
Guaranteed Hours (MGH)
Location UK-West Midlands-BIRMINGHAM
Calling Father Christmas! Yes, we said it… It’s nearly the most wonderful time of the year, and we need Father Christmas at SEA LIFE Birmingham to help deliver the magic. Together with a team of elves you can help deliver an extremely magical experience to all families visiting us.
Employment Type
Guaranteed Hours (MGH)
Location UK-Berkshire-Windsor
    Hotel Linen Porter Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Employment Type
Guaranteed Hours (MGH)
Location UK-West Midlands-BIRMINGHAM
Wanted: Christmas Elves. We’re currently seeking Character Actors with a flair for improvisation who can help spread Christmas cheer at SEA LIFE Birmingham! As a Christmas Elf you'll be based in our very own enchanted grotto for guests to enjoy safe, festive fun with their nearest and DEER-est. This will involve being in character as an Elf,...
Employment Type
Guaranteed Hours (MGH)
Location UK-Berkshire-Windsor
      Housekeeper Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Employment Type
Guaranteed Hours (MGH)
Location UK-Surrey-Chessington
  Location: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NE   Hours: Shifts cover hours between 6:30am – up to 3 hours after park close across a 7 day rota   Advert closing date: 16th September 2024 Please note we reserve the right to close applications early if we receive a high volume of quality applications. We would therefore recommend that you submit your application as soon as possible.   Here at Chessington World of Adventures our 2024 season is in full swing, and we are recruiting for...
Employment Type
Guaranteed Hours (MGH)
Location UK-Warwickshire-Warwick
Are you ready to Unleash History this Halloween?   Step into the spookiest season of the year at Warwick Castle! We’re on the lookout for talented, energetic actors to join our dedicated Attractions & Events Team for Halloween 2024. With a full calendar of spine-chilling shows and events, we need performers who can bring our haunted history to life and thrill our guests with immersive, unforgettable experiences.   Reporting...
Employment Type
Guaranteed Hours (MGH)
Location UK-Staffordshire-Stoke-on-Trent
We are currently recruiting for Housekeping Attendants,to join us at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy!   The housekeeping team are responsible for ensuring that all public areas of the hotels and all 694 bedrooms are kept immaculately clean ready for our guests when they arrive, as well as the movement of linen around the hotels to ensure guests have a lovely fresh bed to sleep in.  
Employment Type
Guaranteed Hours (Europe Only)
Location UK-MAN-Manchester
  Are you looking for a part-time, seasonal job that’s full of FUN? If you fancy working where sharks and sea turtles watch on as you go about your daily work based in the Trafford Palazzo, next door to the Trafford Centre in Manchester, then apply today for this Ranger role!
Employment Type
Guaranteed Hours (MGH)
Location UK-Staffordshire-Stoke-on-Trent
Employment Type
Guaranteed Hours (MGH)
Location UK-Surrey-Chertsey
Site Presentations Host Details: Location: Thorpe Park, KT16 8PN   Within this role you will be responsible for the cleanliness of the park, ensuring that the park is looking presentable to our guests at all times.    You will be a team player and have a passion for providing excellent customer service to our guests who may ask for assistance or directions on park.
Employment Type
Guaranteed Hours (Europe Only)
Location UK-Surrey-Chertsey
What will I do? We are currently recruiting for a Waste and Refuge for our up and coming 2024 season at the UK’s favourite theme park; the awesome Thorpe Park.   Within this role you will be responsible for the emptying of general waste and recycling bins on park, ensuring that the park is looking presentable to our guests at all times.      You may also have to support litter picking and...
Employment Type
Part-Time
Location UK-Berkshire-Windsor
Lifeguard Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY Hours: Hours can be between 07:00am - 08:00pm (up to 9:30pm during our peak season on a rotational basis). We have full time, part time and weekend vacancies Contract Type: Seasonal, until Winter 2024     Here at the LEGOLAND Windsor...
Employment Type
Guaranteed Hours (MGH)
Location UK-Surrey-Chessington
  Location: Chessington World of Adventures Resort, Leatherhead Road, Chessington Surrey KT9 2NE   Full time and part time contracts available.    We are casting actors with strong interactive & improvisational skills for our Halloween event.   Rehearsals : Select dates between 9th September – 2nd October.
Employment Type
Guaranteed Hours (MGH)
Location UK-Surrey-Chessington
  Location: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NE Hours:Shift times cover hours between 9am to 11pm across any 5 out of 7 days    Advert closing date: 10th September 2024 Please note we reserve the right to close applications early if we receive a high volume of quality applications. We would therefore recommend that you submit your application as soon as possible.   Here at Chessington World of Adventures our 2024 season is in full swing, and we are...
Employment Type
Guaranteed Hours (MGH)
Location UK-Berkshire-Windsor
        Hotel Front of House Assistant - Nights
Employment Type
Guaranteed Hours (MGH)
Location UK-Staffordshire-Stoke-on-Trent
We are currently recruiting for a number of Scarefest Show Captains to join us at the Alton Towers Resort for our 2024 Scarefest Event!   In this role you'll be part of our Entertainments Team within our fantastical Scarefest product. We're looking for Show Captains to act as part of our performance cast on a day-to-day basis and remain on the operational rota, whilst providing the training and assessing of performance employees on Scarefest shows and attractions.   You'll ensure our high-performance standards are met on a show-by-show basis, adhering to original creative, addressing any issues along the way.
Employment Type
Guaranteed Hours (MGH)
Location UK-Warwickshire-Warwick
  Fancy helping us to unleash over 1000 years of excitement, discovery and jaw dropping unique experiences for our guests? Come work at our castle as a Hotel Duty Manager and start your greatest adventure! This is an exciting role ensuring the overall...
Employment Type
Guaranteed Hours (Europe Only)
Location UK-Surrey-Chertsey
Retail and Fastrack Team Member   Details Location: Thorpe Park, KT16 8PN 
Employment Type
Guaranteed Hours (MGH)
Location UK-Staffordshire-Stoke-on-Trent
Employment Type
Guaranteed Hours (MGH)
Location UK-Surrey-Chertsey
What will I do?  - You will be overseeing the Guest Experience operation  - To deal with on the day feedback and enquiries confidently with excellent customer service. - Deal with escalated guest feedback and enquires on the day  - To manage the Ride Access Pass system in line with the accessibility requirements and following the relevant Policies. - To be confident with the use of IT equipment and able to learn new systems quickly. - To have an in depth knowledge of Thorpe Park Resort, understanding our brand platform, target audience, our products, services, policies and procedures, both departmental, and park wide. - To have a broad knowledge of the Merlin Entertainments Group. - To undertake...
Employment Type
Full-Time
Location UK-Surrey-Chertsey
As a VIP host you will be reporting in to the VIP Team leader as well as the the VIP Assistant Manager. Your role as a VIP host will be: - To ensure a seamless, smooth guest journey from their arrival onto the resort to their exit by providing high level of customer service in line with company values - You will play a pivotal role in delivering a safe and fun experience for our VIP Guests. - To assist with the department’s mission to achieve a positive customer feedback through internal and external captures. - To deliver both VIP entry and experience packages to support all targets set by the business. - To support the wider Resort through our multi-skilling programme. - Support product development and contribute new ideas to continually...
Employment Type
Guaranteed Hours (MGH)
Location UK-Surrey-Chertsey
Contact Centre Team Leader   Details:   Location: Thorpe Park, KT16 8PN    A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.   This seasonal role supports the Contact Centre Assistant Manager in the daily running of the...
Employment Type
Full-Time
Location UK-Staffordshire-Stoke-on-Trent
We are looking for multi- talented individuals to be a part of this years' festive pantomime!   We have both Principal and Ensemble roles available.   Principles: - Swing roles available - Auditions will be held at Alton Towers Resort. - All cast required to act and sing, with some movement ability. - Rehearsals start early November and performance dates run through November, December and January. - Please email castings@alton-towers.com with the heading 'Panto Principals' with CV and headshot  Once candidates have been screened we will arrange an audition.
Employment Type
Guaranteed Hours (MGH)
Location UK-Surrey-Chertsey
JOB SCOPE   To support the smooth, efficient and secure running of the Front of House areas. To ensure the team are always achieving and maintaining the highest standards of guest experience and customer service. The primary role will be to supervise the seasonal host team in running a smooth and seamless guest journey upon entry and exit to Thorpe Park. You will be a role model in driving high levels of customer service and upselling to ensure financial and sales targets are met. The role will consist of being the departmental duty manager on a rotational basis and will require you to build strong relationship with all other...
Employment Type
Full-Time
Location UK-Surrey-Chertsey
JOB SCOPE - To assist the Front of House Team Leaders to always ensure a professional operation of the department.  - Act as a role model for seasonal hosts, driving standards and assisting with on-the-spot coaching when required. - Carry out ‘Car Park 1’ shifts – managing that division and reporting to Alpha 1 respectively. - Deal with guest complaints as first point of contact. - Assist Team Leaders with cashing out of vouchers. - Carry out ‘Welcome 1’ Shift- covering Business Reception...
Employment Type
Full-Time
Location UK-Staffordshire-Stoke-on-Trent
We are currently recruiting for Scarefest Actors to join us for our hugely popular Scarefest Event here at the Alton Towers Resort, In this role you will have the opportunity to join our outstanding cast to perform in our award winning Scare attractions and Family attractions.  We have a wide range of Entertainment on offer here at the resort and we are looking for versatile performers to help make this our best Scarefest to date:
Employment Type
Full-Time
Location UK-Surrey-Chertsey
Details: Location: Thorpe Park Resort, KT16 8PN Hours: Full Time, 5 days per week or agreed Part Time Pay: £11.61   What will I do? - This role is back of house focusing on emails, live chat, and social media channels - Email communications and phone calls to guests - Respond to guest feedback and enquiries via Social media channels (Facebook, Instagram and X) - Use our live chat service, messaging guests - Report any trends in feedback to management on a regular basis - Deal with both feedback and enquiries both pre and post visit, ensuring we keep to our agreed SLA Response time - Provide a bespoke service to all...
Employment Type
Full-Time
Location UK-Surrey-Chertsey
What will I do? Our Guest Experience team play a pivotal role in delivering a safe and fun experience for millions of guests on Thorpe Park’s world class attractions. Day to Day you will be: - This role is Front of House, working face to face with guests. - Involves assisting guests with accessibility queries and processing Ride Access Pass registrations. - Be an ambassador for the resort, as the main source of knowledge and information for guest queries. - Taking and resolving guest feedback, both positive and negative discreetly and professionally.  
Employment Type
Guaranteed Hours (Europe Only)
Location UK-Surrey-Chertsey
What will I do? - Assisting with the batching of guests when working on a range of our Fright Night Attractions and offerings. - Recording hourly throughputs. - Delivering great experiences and interactions to guests. - Following trained out systems and procedures to ensure a safe working environment for both staff and guests. - Ensuring all workplaces are always tidy and presentable and taking on adhoc cleaning duties when required. - Gaining a strong knowledge of our offerings to assist with any guest queries or questions. - Ensuring all levels of communication are professional and are in line with training and brand guidelines. - Taking ownership of the overall performance and running of the...
Employment Type
Full-Time
Location UK-Surrey-Chertsey
What will I do?  - Assisting with the batching of guests when working on a range of our Fright Night Attractions and offerings. - Recording hourly throughputs. - Delivering great experiences and interactions to guests. - Following trained out systems and procedures to ensure a safe working environment for both staff and guests. - Ensuring all workplaces are always tidy and presentable, taking on adhoc cleaning duties when required. - Gaining a strong knowledge of our offerings to assist with any guest queries or questions. - Ensuring all levels of communication are professional and are in line with training and brand guidelines. - Assisting with overall performance and running of the attractions. - Taking...
Employment Type
Full-Time
Location UK-Surrey-Chertsey
Details:   Location: Thorpe Park, KT16 8PN    A hard working, efficient and positive individual who will work to their best ability at all times. You are able to adapt and respond well to circumstances and challenges which may arise and works effectively both individually and in a team. Has a positive can-do attitude and always has the guest’s interests in mind.    MAIN RESPONSIBILITIES  - To respond to all post-visit feedback and...
Employment Type
Full-Time
Location UK-Surrey-Chertsey
We are seeking a highly skilled Production Technician, the successful candidate will play a key role in all aspects of the delivery of our award winning Fright Nights event and other seasonal events such as Mardi Gras, Summer Daze and Oktoberfest. The role will be consistently challenging and varied with never a dull moment, from building large attractions to delivering innovative and ever-changing stage shows. We require skills in lighting, rigging and programming, sound design and operation, scenic construction and painting.   You will be responsible for the daily operation of all production aspects of our events, including project installations, daily operations of shows, maintenance checks of all attractions and derigging of seasonal events. Inspecting our...
Employment Type
Guaranteed Hours (MGH)
Location UK-Surrey-Chertsey
The aim of this role is to provide support to the Front of House Management Team ensuring all aspects of the welcome and uniform area are well managed. Ensuring the daily operation for the Staff and Guest welcome and Uniform department at the resort runs smoothly, you will be the first point of contact for our Business visitors and VIP guests, offering a warm welcome, and ensuring everyone is adhering to uniform standards and site security procedures. You will be responsible for Providing outstanding service to both staff and guests. You will need to gain a general knowledge of the park and its operations to give our staff and guests the best advice and answers to their queries.   We...
Employment Type
Full-Time
Location UK-Surrey-Chertsey
Cleaner – Night Shift  Details:  
Employment Type
Guaranteed Hours (MGH)
Location UK-Surrey-Chertsey
In this role you will support the departments operation through daily waste and recycling collections generated by staff and guests and empty into correct compactors, skips or bailed. - Ensure off park bins are emptied on a regular basis. - Use of equipment such as compactors, baler, gators, jet washers, trailers. - Collection of bulk waste e.g., metal, wood, catering equipment, WEEE (Waste Electrical, Electronic Equipment), hazardous waste such as hydraulic oil, oily rags, aerosol cans etc. - Other tasks will be set as the business needs required within the Waste Management department. - You may be required to assist Site Presentations with general cleanliness by litter picking/ sweeping floors or emptying on park bins.
Employment Type
Part-Time
Location UK-Surrey-Chertsey
What will I do?    Our security team play a pivotal role in ensuring that our guests and staff have a safe and enjoyable day out at Thorpe Park. We promote a diverse culture and our security officers must be role models in exceptional guest service and professionalism.    -
Employment Type
Guaranteed Hours (MGH)
Location UK-Staffordshire-Stoke-on-Trent
As an Entertainments Event Experience Host you'll work in our Entertainment venues and attractions providing customer service to thousands of guests each day during our extremely popular events such as Oktoberfest and Scarefest whilst also ensuring health and safety procedures are followed. As part of this team, you'll be on hand to ensure our guests have a great experience by providing a helping hand around the Resort, giving directions and solving issues.   The role of the Event Experience Host is, first and foremost a customer service role. Therefore, you will need to be friendly, approachable and...
Employment Type
Guaranteed Hours (MGH)
Location UK-Surrey-Chertsey
Fright Nights Performer Details:  
Employment Type
Guaranteed Hours (MGH)
Location UK-Staffordshire-Stoke-on-Trent
We are currently recruiting for Receptionists to join us in the Hotels at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy!  Want to make a great big smiling first impression?  In this crucial customer facing role, the Reception team alternate between our five Hotels and. It's vital that the team work together as it's the customers' first and last...
Employment Type
Guaranteed Hours (Europe Only)